Shipping policy

At Mood & Flame, every candle and product is carefully handcrafted to ensure the highest quality. Because our items are handmade, please allow time for preparation before shipment.

Processing Time

All orders are processed within 2–5 business days. During busy seasons, new product launches, or promotions, processing time may take slightly longer.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Free Shipping

We offer FREE standard shipping on all U.S. orders over $60.

Orders under $60 will have shipping rates calculated at checkout based on the carrier and destination.

Shipping Rates & Delivery

Shipping rates are calculated at checkout.

Estimated delivery times:

• Standard Shipping: 3–7 business days
• Expedited Shipping: 2–3 business days

Delivery times may vary depending on the shipping carrier and your location.

Order Tracking

Once your order ships, you will receive a tracking number via email so you can track your package.

Shipping Carriers

We ship through trusted carriers such as:

• USPS
• UPS
• FedEx

Carrier selection may vary depending on package size and destination.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order. Mood & Flame is not responsible for packages delivered to incorrect addresses provided by customers.

If you notice an error, please contact us immediately before your order ships.

Lost or Damaged Packages

If your package arrives damaged or appears lost during transit, please contact us within 48 hours of delivery with photos of the damaged items and packaging. We will work with the shipping carrier to resolve the issue.